Seller - Commonly Asked Questions

How do I get my property onto the market with the Express Estate Agency™?

Call us on 0800 046 72 71 and one of our friendly advisors will go through everything with you.

Why should I use you and not my local estate agent?

We take great pride in achieving swift and smooth success for our Sellers - getting you the very best price, as quickly as possible, and with the least amount of hassle. As a result, we offer by far the best property selling solution available, anywhere in the UK. We are tailor-made for people looking to simply speed up the sales process. Once sales are achieved, we then specialise in expertly driving these sales through to completion. Our extremely advanced advertising and 24/7 Enquiry Line are just two of the reasons why we continue to very quickly sell many more properties than normal Estate Agencies.

How do I know you will get the maximum possible for my property?

We will always act in the best interests of you, the Seller. It is our job to do so. Our approach is very different to the traditional Agent but this is why we are so successful. Your dedicated Property Sales Manager will always endeavour to get you as much as possible for your property, as quickly as possible, or as soon as it is desirable.

How will you advertise my property?

Enormously, in the most productive areas, and anywhere and everywhere worthwhile on the Internet. All of our properties appear on all the major portals and many, many more. A bright pink and blue For Sale board is erected at every property to ensure you have local coverage. Property details will go out to all of our waiting Buyers and to anybody else who contacts us via our website or our 24 hour-a-day, 7 days a week Enquiry Line.

How do I get my property onto the market with Express Estate Agency™?

Call us free on 0800 046 72 71 and one of our friendly advisors will go through everything with you, including arranging for one of our local experts to visit you at your property.

Why should I use you and not a quick-buying property firm?

Quick-Buying Property Firms are no-longer able to offer enough to meet the vast majority of peoples' needs and are typically offering, in reality, between 50-70% (at best) of a property's current value.  You don't need to consider such low offers even if you need to sell your property quickly, there is now a new and unique market beating alternative out there that offers many the perfect solution.

Do you follow a code of practice?

We have agreed to follow The Property Ombudsman Service (TPOS) for Residential Estate Agents, and are approved by the OFT under its Consumer Codes Approval Scheme. Estate agents signing up to this Code of Practice are required to provide additional consumer protection that goes beyond that required by the law. They can be recognised by the joint TPOS/OFT approved code logos which they display. Registered agents, who do not voluntarily accept the Code of Practice obligations of the Property Ombudsman Scheme, are not entitled to show the OFT approved code logo.

The Property Ombudsman Scheme for Estate Agents provides a free, fair and independent service for dealing with unresolved disputes between sales and lettings agents who have joined the TPOS and consumers who are actual or potential Buyers or Sellers, or landlords or tenants, of residential property in the UK. The Ombudsman is a member of the British and Irish Ombudsman Association and follows the standards and rules of the Association. The Ombudsman is totally independent of agents and reports directly to the Property Ombudsman Council which has a majority of non-industry members.

How does it work when somebody wants to view my property?

All requests for viewings come through to us. We will then qualify and vet each viewer and then agree with you a mutually suitable time to hold the viewing. Once the viewing has been conducted we will contact the Buyer and get the feedback from them, relaying it to you the same day.

Who deals with the offers on my property?

All offers will be made through us and confirmed to you by telephone and in writing. All negotiations will be carried out by our trained negotiators who will always act in your best interests until we reach an acceptable figure to you.

What is the process once we accept an offer?

Once you accept an offer we will instruct the solicitors for you and your Buyer. We will closely manage the sale through to completion making sure all parties are working to your strict timescales.

Do I need a Home Information Pack (HIP)?

Home Information Packs are suspended with immediate effect from 21 May 2010. Energy Performance Certificates (EPC) are still required.

We offer upfront payment EPCs and deferred payment EPCs. This is where the EPC is paid for on completion, meaning no upfront cost to the seller.

Buyers - Commonly Asked Questions

Why is the seller selling at an attractive price?

Our Sellers are motivated for a variety of reasons and often wish to sell more quickly than they could with typically slow estate agents, therefore attractive prices are offered in exchange for a swift sale.

To purchase a property, what timescales do I need to adhere to?

It is case by case but typically our Sellers ask for completion within a 6 week timeframe.

I need to sell my property first before I can purchase another, is that ok?

Our Sellers require swifter than normal sales so naturally they would prefer Buyers with no property to sell. Depending on the Sellers individual circumstances there can sometimes be some flexibility here.

You mention on your website you have recommended solicitors and mortgage advisors, why should I use them?

We have tried and tested independent solicitors and mortgage advisors who have proven track records of getting Buyers through to completion swiftly, efficiently and with the utmost professional advice. For these reasons it is helpful if Buyers are able to utilise any of these professionals.

 

The Property Ombudsman, approved by the Office of Fair Trading (OFT), uses Referenceline to conduct monthly customer satisfaction surveys of their member agents, such as Express Estate Agency