Last updated 13 May 2020

Physical viewings taking place during the coronavirus (COVID-19) outbreak (England)

The government has amended the coronavirus (COVID-19) regulations to make clear that people who wish to move home can do so. This guidance provides important public health information to ensure that moving home and key activities around this, such as viewing property, can happen safely.

The below is the government guidance on physical viewings taking place safely during the coronavirus (COVID-19) outbreak (England):

  • If any member of either the household being viewed, or the household undertaking a viewing is showing symptoms of coronavirus or is self-isolating, then a physical viewing should be delayed
  • All viewings should take place by appointment and only involve members of a single household
  • Physical viewings should only be conducted where buyers are seriously considering making an offer on a property
  • Viewings should be conducted by appointment only and no open house viewings should take place
  • If your property is being viewed, you should open all the internal doors prior to the viewing, and allow access to handwashing facilities and ideally separate towels/paper towels
  • As most people choose to do, we encourage that you vacate your property whilst viewings are taking place in order to minimise your contact with those not in your household
  • When viewing a property, all parties should wash their hands and avoid touching surfaces where possible. Agents will ask you to restrict the number of people who accompany you on a viewing so that social distancing can be practised, and only those in your immediate household should be there
  • Where viewings are unaccompanied, agents should make sure viewers and homeowners understand how they should conduct themselves
  • Once the viewing has taken place, the homeowner should ensure surfaces, such as door handles, are cleaned with standard household cleaning products and towels disposed of safely or washed as appropriate
Full government advice on home moving during the coronavirus (COVID-19) outbreak can be found here:

Updated government advice on home moving during the coronavirus (COVID-19) outbreak – click here