Reviews

WHAT DO OUR CUSTOMERS THINK ABOUT OUR SERVICES?

  • Rated number 1 estate agent in the UK. We are currently rated the number 1 estate agent in the UK on Review Centre.

  • Review Centre is the largest, independent customer review website in the UK. It has over 1 million genuine customer reviews.

“Helpful all the way”
Written by: Northyn450 (1 review written)

Many thanks to Express Estate Agency for their professional helpful approach during the purchase of our house. The adviser kept in touch with us regularly and offered her help whenever it was needed. I would not hesitate to recommend

✶✶✶✶✶
“Brilliant”
Written by: joshraffo (1 review written)

Great help from start to finish with help from the staff

✶✶✶✶✶
“Hard work put in”
Written by: 1978Vega (1 review written)

I had a difficult purchase and it was only through the hard work of Charlotte Mariner that we eventually got the house. It took several months and the whole time Charlotte kept her cool and was very professional in dealing with all parties and a big thank you goes out to her.

✶ ✶ ✶ ✶ ✶
“le3”
Written by: kathy.clifton (1 review written)

I decided to use Express Maxine acted politely and professionally would be a disappointing understatement. They went above and beyond throughout the sale process and went the extra mile at each and every stage of what became somewhat Estates to sell my property as they had served me well on a previous sale a number of years ago and I could not have possibly known what an exceptional service I was about to receive from the company . To say that Nadia and of a saga.

I initially excepted an offer on my property in August and Nadia kept me up to speed on a regular basis (sometimes daily) the sale progress normally up until my birthday on 17th September when I was expecting to discuss exchange and completion dates at anytime, instead however the buyers pulled out of the sale (with a somewhat vague explanation for doing so ) I was devastated, but Nadia took charge and with in a matter of hours had contacted all previously interested parties and secured another acceptable offer on my property. That in itself was a small miracle in my book and I was overjoyed that a member of Express's staff took such time and care over a customer but I was about to learn that it was not just one employee that took such good care of their clients.

The process began again and seemed to moving along nicely ,however once the survey of my property had been carried out and the process moved into the hands of the solicitors it became an arduous task . The buyers solicitor was evasive and non -compliant , he didn't return calls or answer e-mails and was very rude when contact was made . The whole sale was prolonged by a number of weeks and this time it was the fabulous Maxine who came to my aid . Maxine contacted me sometimes daily to update me on what she had attempted to achieve that day . She was at my rock and never failed to return my calls . There were a number of days when between us we spoke nine or ten times in an attempt to move things forward. All in all I cannot fault the service I received from Express and would heartily recommend them to anyone without any hesitation , not only did I have one fantastic Express employee helping me through , I had two . I don't feel this was a coincidence I believe everyone who works at Express is geared the same way.

✶ ✶ ✶ ✶ ✶
“job done and dusted”
Written by: Francisco52 (1 review written)

it did drag once sold but down to other party as my end was all done an dusted, the guy looking after the property did well while for sale and so did the lady looking after when sold

✶✶✶✶✶
“thank you all ”
Written by: IsmaelBarton164 (1 review written)

i would like to say thank you to all at express estates you are all amazing my house was on the market on the Friday and sold by the Tuesday that is what I call a very good service I would recommend you to all our family and friends all the staff kept you informed on up to date with what was going on right to the end.

✶✶✶✶✶
“A Sales Managers Dream Employee”
Written by:

I would have no hesitation in recommending or using this agency in the future, After 30 years as a sales manager for a national company I was very impressed with the efficiency, determination, knowledge and professionalism particularly of (name removed) who is just the sort of person who deserves recognition by the company We were very impressed having bought and sold 5 properties over the last 20 years but without the help we experience from Express THANK YOU

✶✶✶✶✶
“At first it did seem very efficient but sometimes we...”
Written by: GretaHowe (1 review written)

At first it did seem very efficient but sometimes we werent advised what was going on . The solicitor was very good and sent paper work through very quickly. On the whole we were pleased with service.

✶✶✶✶✶
“The service I received was exceptional. Nothing was...”
Written: by Shabz123 (1 review written)

The service I received was exceptional. Nothing was ever too much trouble and they always went the extra mile. I was informed of things every step of the way and I really cant speak highly enough of the professionalism of the stuff who dealt with me.

✶✶✶✶✶
“Sale of property”
Written by: Stephenyoung (1 review written)

I liked the idea of a Internet company that's why I chose Express estate agency. The staff are very helpful and friendly from the offset. Regular updates and the eagerness to sell my property was also outstanding. From the sales manager Sian to Leanne sales progression team they were outstanding in the sale. The only downside of the company was the selling fee was a bit expensive to local estate agents and I 20 week selling agreement is a bit long also. This is the only criticism I have and this is no reflection of the work carried out by both Sian and Leanne. Well done express estates.

✶✶✶✶✶
“Good service”
Written by: Javierl232 (1 review written)

I bought a property from express and the staff there were keen to help and very courteous. All problems and issues were addressed and resolved to the best of their ability.

✶✶✶✶✶
“A lovely buying experience”
Written by: Smileylaura88 (1 review written)

I dealt with Becci who put me at ease and talked me through everything every step of the way. She always had lots of time for me and quickly resolved any issues that arose with solicitors. If ever she couldn't take my call and I left a message, she was always very quick getting back to me and listened carefully to any of my concerns. Everyone that I spoke to or dealt with at Express was very professional and made the experience of buying my first house a very pleasant one. I am looking forward to moving into my lovely new home next week.

✶✶✶✶✶
“The Team are the best”
Written by: 1Stevenson17 (1 review written)

Help me so much at a hard time in my life

✶✶✶✶✶
“Yes”
Written by: Miya417 (1 review written)

Loved evertytjing about theat you have kept me updated

✶✶✶✶✶
“best estate agent ive used returns your call when they say”
Written by: Kennedij176 (1 review written)

I would definitely recommend you .. very helpful and keeps you informed also returns your call ..

✶✶✶✶✶
“We were slightly skeptical when we heard that express...”
Written by: Sansone29 (1 review written)

We were slightly skeptical when we heard that express were Manchester based and that we wouldn't ever be dealing with someone in person when we purchased this property. However, we found it worked brilliantly! Our agent was amazing, she really worked well on behalf of ourselves and the vendor. She was so friendly as well, it wasn't like talking to a stranger, it was like talking to a friend. A very reassuring characteristic when doing something like this. As we were first time buyers, we we're quite unsure of what to do sometimes but the agent supported us fully. Would seriously consider using Express again if we choose to sell our house.

✶✶✶✶✶
“Professional, polite & positive“
Written by: JoslynYoung (1 review written)

We had tried to sell our house with a local estate agent without success. so we decided to try Express Agency, a national company. We were impressed by the assessment visit & the honesty of the agent regarding the price of the sale. We understood the details of the sale & decided to try a different way to sell our house.
Our initial contact with our personal agent was disappointing as we felt she did not understand the unique property we were selling so was not transferring the correct information to possible buyers. We felt this caused unsuitable buyers to view our property, wasting our time & theirs.
However this agent was soon replaced & we developed a very positive relationship with our new personal agent as she was totally "alert", always keeping us informed of any developments & when we did eventually find a buyer she communicated between us all & our solicitors to keep the sale ongoing. She was always professional, polite & very positive but more importantly she listened & empathised with us throughout which helped us to deal with any stressful situations.

✶✶✶✶✶
“These guys inform you more then solicitors do.“
Written by: London467 (1 review written)

Charlotte was the main person to move this deal to a conclusion. Can not thank her enough true pro. Thanks again. Kevin

✶✶✶✶✶
“Good job well done”
Written by: Koltonq378 (1 review written)

Very good service from friendly staff, particularly Becky who has been great all the way through. Highly recommend Express to friends and family.

✶ ✶ ✶ ✶ ✶
“Awesome”
Written by: Hickmanjk426 (1 review written)

Although this wasn't my estate agents, I would recommend this company time and time again. Fantastic help and service above and beyond expected. A huge thanks.

✶ ✶ ✶ ✶ ✶