Please read the following information carefully. This Privacy Notice details what personal data we collect and process and how we shall use it. This Privacy Notice applies to:
Express Estate Agency are a Private Limited Company registered in England and Wales with number 07914454. Its registered office is St Georges House, Peter Street, Manchester, England, M2 3NQ.
Express Estate Agency is a UK-based hybrid estate agency that blends traditional estate agency services with modern technology. Established in 2008, the company operates nationally, assisting clients in buying and selling properties across the UK.
Privacy and Data Protection are fundamental human rights, we respect every individual’s right to privacy and data protection, and to process their data in a way that is fair and lawful.
If you have any questions about this privacy notice or the information we hold about you, please contact our Data Protection Officer at Compliance@expressestateagency.co.uk
or by letter to the Data Protection Officer, Express Estate Agency, St George's House, 56 Peter Street, Manchester M2 3NQ.
If it would be helpful to have this notice provided in another format, please let us know.
If you believe that your data protection rights may have been breached, you have the right to lodge a complaint with the applicable supervisory authority or seek redress through the courts. The UK supervisory authority is the Information Commissioner’s Office who can be contacted by calling 0303 123 1113 or by visiting their website at https://ico.org.uk/for-the-public.
We continually review our Privacy Notice and update it where necessary. We advise that you regularly check our Privacy Notice for updates. We do not wish to bother you with lots of minor amendments, but where we make significant changes to our policy, we may contact you to inform you
You have the right to:
If you want more information about your rights under the UK GDPR, please see the Guidance from the Information Commissioners Office on Individual's rights under the GDPR by visiting https://ico.org.uk/for-the-public.
If you want to exercise any of these rights, please contact our Data Protection Officer at Compliance@expressestateagency.co.ukor by letter to the Data Protection Officer, Express Estate Agency, St George's House, 56 Peter Street, Manchester M2 3NQ.
You will not usually have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used/accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data for specified purposes, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We maintain retention schedules which define the periods for which we will store your personal data. We will only store personal data for as long as we have a legitimate need to retain it, either for statutory/legal reasons or because we need the data to be able to provide you with services or for other legitimate business needs.
When we no longer need this information, we will anonymise your data and/or dispose of it securely. A copy of our retention schedule is available by request to the DPO.
Under the provision of providing our services, it may be necessary to transfer your personal data outside the UK and EU.
Whenever we transfer your personal data out of the UK/EU, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK. If you would like any further information, please contact us via
Automated decision-making is the process of making a decision by automated means without any human involvement. We do not currently process your personal data in this manner.
Personal data is any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may process different kinds of personal data about you as follows:
Contact – Where you live and how to contact you.
Financial – Your financial position, status, and history.
Contractual – Details about the products and services we provide to you.
Behavioural – Details about how you use our products and services.
Communications – What we learn about you from conversations, emails, and letters between us.
Open-Source Data and Public Records – Details about you that are in public records and information that is openly available on the Internet.
Usage Data – Other data about how you use our products and services.
Documentary Data – Details about you stored in documents in different formats, including copies (e.g., passport, driver's licence, birth certificate, utility bill).
Socio-demographic – Details about your work or profession, nationality, education, and where you fit into general social or income groups.
National Identifier – A number or code given to you by a government to identify who you are (e.g., national insurance number, passport number).
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation to which we are subject.
Consent means that you have provided us with a freely given, specific, informed and unambiguous indication of your agreement to the processing of personal data.
We may share your personal data with the third parties such as:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Express Estate Agency may choose to sell your personal data.
You have the Right to Object to us selling your personal data at any time and can do so by informing us by telephone, post, or email.
Where we choose to sell your information, we shall do so in the following circumstances: